WHAT DO I HAVE TO DO TO MAKE A CLAIM?

Contact us we can advise the process in order to make your claim.

 

WHAT INFORMATION DO I NEED TO PROVIDE?

You will need to provide any supporting evidence you can, such as copies of emails, call recordings, etc. And also copies of your bills and contracts (don’t worry too much if you cannot provide the contracts, we can obtain copies direct from the supplier on your behalf). To satisfy new legal requirements, you will also need to provide proof of identity. You will ONLY provide this information to your appointed solicitor.

 

 WHAT HAPPENS NEXT?

We calculate your potential claim and let you know the amount you can reclaim, if your happy to proceed our legal team will then contact you.

 

 WHAT WILL IT COST ME? 

You will not pay a penny up front. Any fees are taken directly from your settlement amount, the maximum amount you would pay would be 30%. If you have a high value claim. You may need to pay for an ATE – after the event insurance policy, which protects you from ANY adverse legal costs in the unlikely event your claim fails. This would be discussed with your solicitor should the need arise. Again, this will be taken from your settlement amount.

 

HOW LONG WILL IT TAKE TO RECEIVE MY MONEY BACK?

There are various factors which can influence the timescale, such as the complexity of your case, the volume of supporting evidence, how the broker and/or supplier engage with your solicitor. Ultimately, most cases settle at the earliest opportunity due to your claim being “Document and Evidence Based” and the weight of black and white evidence being indefensible. Most cases reach settlement within 2-12 months.

 

WHAT SHOULD I DO IF MY BROKER/SUPPLIER CONTACTS ME?

Simply pass them on to your solicitor.

 

WILL I HAVE TO GO TO COURT?

It is highly unlikely that you would ever have to attend court. On the rare occasions, they generally settle without setting foot in the courtroom. If you have to attend, then your solicitor will support and guide you every step of the way. In our experience, it is generally the high value (over £1 Million claims) that ever get near the courtroom.

 

CAN I DO IT MYSELF?

Absolutely! Yes, you can! If you have the time and know-how, then of course. You can also appoint your own solicitors. We specialise in this field, and we have streamlined the process. We know what needs to be done at what time, and how.  One simple mistake can decimate your claim and have it thrown out. Ultimately, with over 30yrs in claims management we are experts at what we do, but we don’t mind if you want to tackle it your own way.

 

WHAT WILL HAPPEN TO MY CURRENT CONTRACT?

There are two things that can happen. Normally, they would be cancelled, leaving you free to choose where you go next. However, with the current state of the market, it is highly likely that you would not financially benefit by cancelling the contracts. We look at your case and the current market prices and advise you accordingly. We can allow your current contracts to run their course, BUT arrange for the commission element of the pricing to be removed by the supplier for the remaining duration.

 

WHICH BROKERS OR SUPPLIERS CAN WE TRUST GOING FORWARD?

That is the Million Dollar Question…. We have searched the market and have struggled to find a solution to this problem. We have partnered with a trusted broker who are aligned with our business ethos and ethics. They will show you how things SHOULD be done! Professionally, with openness and transparency! This means that moving forward, you will NEVER be mis-sold again. We also hope that by challenging all these brokers, that some of them will change the way they operate and do things properly… We hope!

 

WE DON'T USE BROKERS

Are you absolutely sure?

Some of these brokers call you pretending to be your supplier. If you ALWAYS call the supplier yourself, then on occasions they transfer you to an appointed broker division, if they call you, then there is a huge risk that you have indeed used a broker unwittingly.

 

WE HAVE SIGNED CONTRACTS WE HAVEN'T STARTED YET

That doesn’t matter! We can get those contracts cancelled (subject to it being financially of benefit to you). We will check the current market rates and if they are higher, then we can have the supplier remove the commission element from the pricing. Remember, on average, 20% of your bills are PURE commission that the broker has already been paid! Let us stop you overpaying for the next few years, AND reclaim all of your overpaid hidden commissions.

 

THE BROKER WE USE IS A RELATIVE/FRIEND

Are they a close friend or relative? We hope they are really looking after you.  If they were truly looking after you then they would have told you how much commission is built into the contracts. There is no harm in finding out exactly how much they have earned. We can tell you how much is involved then you can decide whether to proceed or not! Or simply ask them to provide proof to you. We would obtain the proof from the supplier because most brokers will not tell you or us, so we go straight to the top with no fuss!

Remember, 20% of your monthly bills are pure commission! brokers become friends and it is quite common for them to send cards and gifts to ensure they can continue to earn a fortune off you. After all, isn’t that what professional tricksters and con-artists do?

 

THE BROKER HAS TO EARN A LIVING DON'T THEY?

Yes, they do! But how much would you say is enough?

Remember, 20% of YOUR Bills are PURE commission! The broker can do exactly the same job for a couple of hundred pounds, NOT thousands! They could still earn a good living by doing things the right way!

 

THE BROKER GOT ME BETTER PRICES GOING DIRECT. IS THERE ANYTHING WORTH CLAIMING?

Absolutely! brokers can always get better prices that you could get by going direct, in most cases they just choose not to! the greed and rot has set in. The fact remains, that they did not disclose the commissions involved BEFORE you signed. They hide it for a reason, so you don’t know exactly how much they have ripped you off. If they had nothing to hide, then they would have told you how much commission is built into the contracts. Remember, on average, 20% of your bills are PURE Commission.

 

IT'S TOO MUCH HASSLE / I DON'T HAVE TIME

Beyond the initial disclosure stage. Your solicitor takes care of everything for you. For the small amount of your time in giving us your contracts, bills and supporting evidence this will inevitably result in a substantial amount of money that you can re-invest back into your business, money that NEVER should have been taken in the first place. We realise just how busy you are and we have streamlined the process to ensure you are not interrupted.

 

SOMEONE LOOKED INTO THIS BEFORE AND NOTHING COULD BE DONE

How long ago was that? Things have definitely changed in the legal arena since then with the intervention of the OFGEM reports and recommendations. Let us take another look into this for you. If we determine that you have a claim, we WILL win it for you. It won’t cost you a penny to have a re-check.

 

I GET ADDITIONAL SERVICES, NOT JUST ENERGY CONTRACTS

All the other services that they like to shout about, such as bill analysis, bill validation, energy efficiency advice, smart meter installation, etc. Are ALL provided FREE OF CHARGE by the supplier! Unless you are paying for sensors placed on your pipes and wires, (monitoring services) then you have been duped. Additional paid-for services are completely separate from the energy contracts and you are free to continue with those if you wish. We would urge you to have those contracts checked too. They have mis-sold your energy contracts so it is reasonable to assume they have done the same with everything else.

 

I PAY A MONTHLY/YEARLY MANAGEMENT FEE

You are in for a shock.

As the management fee was up-front and you knew about it before signing, there is nothing we can do about that. However, they have still applied commissions in the contracts which we CAN get back for you. Effectively they are getting paid TWICE by you!

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WHAT IS IN IT FOR YOU?

We receive a nominal upfront administration processing fee direct from the solicitor. We also get 10% of the solicitor’s fees when your claim is settled. ALL our fees are paid for by the solicitor and not one penny is deducted from your award. Your no win-no fee settlement of 70% to you, 30% to the solicitor remains just that.

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CFA / ATE

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WHAT IS A CONDITIONAL FEE AGREEMENT (CFA)?

A CFA also known as a “no win-no fee” agreement is an agreement whereby your solicitor and you can agree to share the risk of the litigation by coming to a financial arrangement providing for their costs, fees, and sometimes their expenses or any part thereof.

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WHAT WILL A NO WIN-NO FEE CASE COST YOU?

With a no win no fee agreement the solicitor does not require you to pay a monthly bill but keeps a record of the costs spent on the case. If the case wins the solicitor can recover those costs from the losing part, plus a % of the award as a success fee, however, if the case does not win the solicitor has to cancel their bill and therefore makes a loss.

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WHAT IS AN AFTER THE EVENT INSURANCE POLICY (ATE)?

ATE insurance enables you to pursue a claim by providing financial protection against a losing case.

An ATE insurance policy covers you if you have to pay your opponent's legal costs and your own costs/disbursements which may be incurred as a result of bringing any legal action to court if your claim is unsuccessful at trial.

DO I HAVE TO PAY THE AFTER THE EVENT INSURANCE (ATE)?

Payment of the insurance premium is deferred until conclusion of the case. Therefore, in the happy event you win your case, only then would you have to pay it, which comes out of any award. If you lose your case, then you do not pay the premium since it is self-insured by the policy.

WHAT ID DO I NEED TO PROVIDE?

One copy of photo ID (For Personal Signatory) DL / Passport etc. One copy of business ID (For Business) Utility bill etc.

HOW DO I SIGN THE CFA AGREEMENT?

We send over a DocuSign / Signable with the option to download a copy of the agreement to your inbox for retention.